Frequently asked questions.

For Tenants

1. What is included in the rent?

  • Answer: Our rental properties come fully furnished and include essential amenities such as high-speed internet, kitchen appliances, and utilities (water, electricity, and heating). Any additional services, such as housekeeping, will be outlined in your rental agreement.

2. How does the application process work?

  • Answer: The application process is simple. You will need to fill out an application form, provide proof of employment or income, and submit references. We conduct background checks to ensure all tenants meet our requirements. Once approved, you will sign a rental agreement and arrange the first payment (rent and any security deposit).

3. What types of tenants do you accommodate?

  • Answer: We primarily accommodate professionals, including corporate employees, contractors, nurses, doctors, and workers from reputable companies. Our properties are ideal for those who need high-quality, fully furnished accommodation for temporary assignments, relocations, or extended stays.

4. Are utilities included in the rent?

  • Answer: Yes, in most of our properties, utilities such as water, electricity, and heating are included in the rent. Please check the specific property listing or contact us to confirm what is included.

5. How do I report a maintenance issue?

  • Answer: You can report any maintenance issues through our online tenant portal, via email, or by calling our office. Our property management team will respond promptly to arrange necessary repairs or services.

6. Can I extend my lease if needed?

  • Answer: Yes, lease extensions are usually possible, depending on the property's availability. Please contact us at least 30 days before your lease end date to discuss your options and extend the rental agreement.

7. What happens if I need to end my lease early?

  • Answer: If you need to end your lease early, please notify us as soon as possible. Early termination policies may vary depending on your lease agreement, but we will work with you to find a solution, such as subletting or transferring the lease to a new tenant.

8. Do you allow pets in your properties?

  • Answer: Our pet policy varies by property. Some properties are pet-friendly, while others may have restrictions. Please check the specific property listing or contact us to confirm the pet policy for the property you are interested in.

9. Is a security deposit required?

  • Answer: Yes, a security deposit is typically required and is held for the duration of the tenancy. The amount will be specified in your rental agreement, and it will be returned to you at the end of your lease, provided there are no damages or outstanding charges.

10. How often is the property inspected?

  • Answer: We conduct routine inspections to ensure the property is maintained in good condition. You will be notified in advance of any scheduled inspections, and our team will work with you to arrange a convenient time.

11. Are the properties furnished or unfurnished?

  • Answer: All of our properties are fully furnished with modern furniture and amenities to make your stay comfortable. This includes living room furniture, beds, kitchen appliances, and other essentials.

12. Can I view the property before I rent it?

  • Answer: Absolutely. We encourage prospective tenants to schedule a viewing before making a decision. Please contact us to arrange a convenient time for a property tour.

13. What payment methods do you accept for rent?

  • Answer: We accept various payment methods, including bank transfers, direct debits, and credit/debit cards. Specific payment instructions will be provided in your rental agreement.

14. How do you screen tenants?

  • Answer: We conduct a thorough screening process that includes employment verification, background checks, and reference checks. This helps us ensure that all tenants are reliable and meet our criteria for renting.

15. What should I do in case of an emergency?

  • Answer: In case of an emergency (e.g., major leak, no heat), please call our emergency contact number immediately. For less urgent issues, you can report them through our tenant portal or by emailing our support team.

For Landlords

And Agencies

1. How does the subleasing process work?

  • Answer: The subleasing process starts with us securing an agreement with the landlord to manage the property. We then lease the property to carefully vetted professionals, such as corporate employees, contractors, and healthcare workers. We handle all aspects of property management, including tenant screening, maintenance, and rental payments, ensuring a smooth and hassle-free experience for the property owner.

2. What types of tenants do you work with?

  • Answer: We primarily work with professionals, including corporate employees, contractors, nurses, doctors, and workers from reputable companies. All tenants are thoroughly screened to ensure they meet strict financial and background criteria.

3. Do you offer guaranteed rent payments?

  • Answer: Yes, we offer guaranteed rent payments, which means you receive a fixed rental income on time every month, even if the property is vacant for a period. This provides landlords with peace of mind and financial stability.

4. Who is responsible for property maintenance and repairs?

  • Answer: We handle all property maintenance and repairs as part of our full-service management package. If any issues arise, we will arrange for the necessary work to be carried out by qualified professionals, ensuring the property is well-maintained at all times.

5. How do you ensure compliance with local regulations?

  • Answer: Our team stays up-to-date with all local regulations and legal requirements for subleasing and property management. We ensure that the property complies with safety standards, has all necessary certifications, and meets tenancy regulations to minimize risk for landlords.

6. What happens if a tenant causes damage to the property?

  • Answer: We conduct regular property inspections to identify and address any issues early on. If any damage occurs beyond normal wear and tear, we will handle the necessary repairs. Additionally, security deposits are taken from tenants to cover any potential damages.

7. How often are inspections conducted?

  • Answer: We conduct routine inspections to ensure the property is well-maintained. Typically, inspections occur quarterly, but we can adjust the frequency based on the landlord's preferences and the property's condition. We provide detailed reports after each inspection.

8. What lease terms do you offer?

  • Answer: We offer flexible lease terms to accommodate the needs of both landlords and tenants. Our agreements can be tailored for short-term or long-term stays, depending on the landlord's preferences and the requirements of our professional tenants.

9. Can I still use my property if I sublease it to you?

  • Answer: Once a sublease agreement is in place, we take responsibility for the property's occupancy. If you wish to use the property yourself in the future, we can discuss flexible arrangements, such as short-term agreements or breaks in the leasing schedule.

10. What are the benefits of working with Solista Ltd?

  • Answer: Partnering with us provides several benefits, including guaranteed rent payments, full property management services, high-quality tenant placement, and compliance with all legal requirements. Our service allows landlords to maximize rental income without the stress of managing tenants or maintenance.

11. How quickly can you find tenants for a property?

  • Answer: We aim to fill vacancies as quickly as possible. Our extensive network of professionals and partnerships with companies allows us to market the property efficiently. The time to secure a tenant varies depending on market conditions, but we typically find tenants within a few weeks.

12. Do I need to be involved in day-to-day management?

  • Answer: No, we take care of all day-to-day management tasks, including tenant communications, maintenance requests, and rent collection. Landlords can remain hands-off while still enjoying a steady rental income.

13. What areas do you cover?

  • Answer: We currently cover Somerset and Torbay areas, focusing on properties located near key business districts, hospitals, and industrial sites, such as Hinkley Point power station. This allows us to cater to professionals who need convenient housing near their places of work.

14. Do you charge any fees for your services?

  • Answer: No, we do not charge any management fees. Our model is based on guaranteed rent payments, so landlords receive a fixed rental income without any additional costs. We cover all aspects of property management, including tenant sourcing, maintenance, and legal compliance, at no extra charge.

15. How do you handle tenant disputes or issues?

  • Answer: We aim to resolve any tenant issues promptly and professionally. Our experienced property management team addresses disputes, maintenance concerns, and other issues directly with tenants. If necessary, we can involve the landlord in the decision-making process to ensure a fair resolution.